Privacy Policy

Privacy Policy

Effective Date: 01/07/2025

Cover My Home Now ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data, with a focus on SMS consent and communication practices. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.

• SMS-Specific Information: Phone numbers and explicit consent records for SMS communication.

• Browsing Information: IP address, device type, browser type, and activity on our website.

• Transactional Data: Details of interactions with our services, including purchases, inquiries, and requests.

• Usage Information: Information about interactions with our SMS and email services, such as messages sent and received, email open rates, and other engagement metrics.

2. How We Use Your Information

The information we collect is used for:

• Providing Services: Delivering SMS updates, reminders, promotional offers, and notifications.

• Improving User Experience: Enhancing our website and services based on user behavior and preferences.

• Communication: Responding to inquiries, requests, or issues.

• Legal Compliance: Meeting regulatory obligations, including maintaining auditable records of SMS consent.

3. Information Sharing

We share your personal information only under the following circumstances: 

• Service Providers: Trusted third-party vendors, such as RingCentral for SMS communications, to assist in delivering our services. 

Types of Information Shared:

• Phone Number

• Name

• Legal Requirements: If required by law, legal process, or to protect the safety and rights of users.

• Sharing Policy: SMS opt-in information, including phone numbers collected specifically for SMS purposes, is never shared with third parties for marketing, promotional, or any non-SMS communication purposes. We emphasize that SMS opt-in data is used exclusively for the intended SMS communications and remains confidential under all circumstances not outlined above.

4. Retention of Data

We retain personal data, including SMS consent records, for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

• Opt-Out: You can opt out of SMS communications at any time by replying "STOP" to any message.

To exercise your rights, please contact us at Info@covermyhomenow.com.

6. Communication Preferences

You can manage your communication preferences by:

• Replying "STOP" to any SMS message to opt out of future communications.

• Following the unsubscribe instructions in promotional emails.

• Contacting us directly at Info@covermyhomenow.com.

7. Data Security

We take commercially reasonable measures to protect your information from unauthorized access, alteration, or destruction. These measures include encryption, secure storage, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

• Email: Info@covermyhomenow.com

• Phone: 714-572-9755

• Website: https://www.covermyhomenow.com